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What is native resolution?

Native resolution applies to LCD monitors which have a specific amount of pixels. For example a monitor with a native resolution of 1024×768 has 786,432 elements of light arranged on a rectangular grid. LCD monitors have only one native resolution at which they will display images correctly, when your monitor is not properly configured, this can cause images to look stretched out and/or blurry.

You can fix this yourself by matching your graphics adapter resolution output to the native resolution of your monitor, our Tune Up service takes care of issues like these and finds errors in your system.

Blank HTML or HTM icons when using Firefox

If you are using Firefox as your default browser and your icons appear like blank pages it means you have an error on your registry.

To fix it:
1. Press your Windows key + R
2. Type regedit
3. Look for HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FirefoxHTML
4. Delete the ShellEx registry key.
5. Close Regedit
6. Restart computer.

The icons should appear normal now.

How do I choose my default browser?

QUESTION: How do I make Chrome, Firefox, Opera or Safari open links when using other applications such as Yahoo! Messenger?

By default Windows will use Internet Explorer, to change this you need to make a change in your default programs.

Before you begin you need to have the browser already installed

1. Click the Start menu
2. Select “Default Programs”
3. Click “Set program access and computer defaults”
4. On the right side you will see a double arrow pointing down, click on it.
5. On “Choose a default web browser” select the browser you want as a default.
6. Click OK
7. DONE!

Now when you open the links from other programs it will immediately open your selected browser, to change this follow the instructions again.

How to get rid of Microsoft Narrator

If you ever use Microsoft Narrator you will find out that it is almost impossible to disable once active, the common way to close a program does not work and when you restart your computer it will be there waiting for you.

Follow these instructions:

1. Access Control Panel
2. Click on the “Ease of Access Center” icon

3. On the lower section called “Explore all settings” click on “Use the computer without a display”

4. Uncheck the box next to “Turn on Narrator”

5. Press the “Save” button

Please note that if you have multiple users with the same issue you have to disable Microsoft Narrator on each account.

Disable Microsoft Narrator for all users
If you wish to disable it for everyone, login to your administrator account, access the “Ease of Access Center” section in Control Panel, on the left there is an option called “Change administrative settings”, check the box next to “Apply all settings to the logon desktop”, press the “Save” button and restart your computer.